Under the Consumer Contracts Regulations 2013, you have a right to change your mind and cancel your order within 14 days of receiving it unless one of the legal exceptions applies. If you cancel your order within this period, you must return the products to us following our returns procedure as set out below.
Letting us know you want to cancel your order. You should let us know you want to cancel your order by doing one of the following:
Phone or email. Contact our customer services team by phone or email 01827 338525 or firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
Using the model cancellation form provided at the end of these terms.
Returning products to us after your cancelled your order. If you cancel your order after products have been dispatched to you or you have received them, you must return them to us. Unless you cancel your order as a result of a fault with the products, you will be responsible for the cost of returning the products to us. You must return the products to us within 14 days of telling us you wish to cancel your order.
Sealed Products. Some of our products are sealed for health protection and hygiene purposes. Because of this, once the seal of an item has been broken after you receive it, you do not have a right to change your mind and cancel your order for it unless there is a fault with the products.
Refunds. Any refunds are made using the method you used for payment.
If you are exercising your right to change your mind, we may reduce your refund of the price to reflect any reduction in the value of the products, if this has been caused by your handling of them. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind and are entitled to a refund then your refund will be made within 14 days from the day on which we receive the products back from you or, if earlier, 14 days from the day on which you provide us with evidence that you have sent the product back to us.